Tech Support: January 2018

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Questions GSTGST DSC-Digital Signature Issue, Failed to establish connection to the s...

GST DSC-Digital Signature Issue, Failed to establish connection to the server . Kindly restart the Emsigner Click here to troubleshoot.

Hi,

I am trying to register DSC on GST Portal but its giving following error:

Failed to establish connection to the server . Kindly restart the Emsigner Click here to troubleshoot.

Troubleshooting is also of no help.

Asked 12 months ago by Ambica Sood

Comments:In first place they should have introduced a utility like Income tax department, where a java software is used to generate signature file and upload. Emsigner is causing hardship and it takes an hour for just a minutes work. - GST PayerEven updating java can be helpful. But read below answers. - GST PayerYou need to perform the below steps 1) Make sure your DSC is registered and USB token is plugged in. 2) Run emSignerGSTN as Administrator 3) In "Configure Java" add https://127.0.0.1:1585 to the exception list 4) In chrome browser open https://127.0.0.1:1585 and accept/proceed/advanced the certificate warning 5) Open another chrome browser, login to GST website and submit your return. - Santosh MishraThis IP url worked in my Sept filing, but today, it says the 127.0.0.1.1585's server DNS not found. I did all steps, added to configure Java in Chrome. In explorer the GST site is not giving access to returns (error, inconvenience is regretted). - Rekha CSantosh Mishra, just now tried. Your procedure is working fine for me. Thanks a Ton for your support -sriraam sri

Comment

Check the Free GST Billing software

18 Answers

Sir

I am Commercial Tax Inspector in Kerala

I have succeeded after various steps by this method.

1. I have first uninstalled all DSC token softwares from my PC.... like Trustkey, ePass, WD Proxkey etc by going to Control Panel > Programs > Programs and Features >Uninstall Program.

2. Secondly I have uninstalled emSignor software.

3 Then Updated 'Chrome' Browser with latest version from their website

4.Then Go to Chrome Settings menu by

(There may some slight variations in Chrome Menus in different versions)

In Chrome : Settings>Advances Settings /Show Advanced Settings(menu seen at the bottom) > Content / Content Settings > Java / Java Script/Java Settings > Exception / Manage exceptions > Then in the web site entry column / Host name Pattern entry column (example.com) > Click Add Button ( if shows - in some Chrome versions don't have this 'Add' button) Then......

replace the 'example.com' with the following address

http://127.0.0.1:1645

and dont change the status as 'Allow' ( If it shows status as ' Block / Blocked' change to 'Allow' / 'Allowed' )

press "Enter' key. Then 'OK'

5. Install latest version of emSignor from GST website by logging with user id and password from the link provided at Update / DSC menu on Dash Board .

6. After installation 'Right click' on the desktop icon of the emSignor and select 'Run As Administrator'.

7. Then insert the DSC Usb Tokens and install the concerned software related to the DSC issuing Authority.

It may be successful for such issues

Shijoy James

Commercial Tax Inspector ,

Kozhikode, Kerala

+91 9447529426

Answered 7 months ago by Shijoy James

Million of thanks to you.... i just followed these above steps, and completed.. thanks a milllion - Joseph Vincent

Comment

SOLVED. Well, I tried all the steps given by @Shijoy James, but I could see the same problem. i.e

Failed to establish connection to the server . Kindly restart the Emsigner Click here to troubleshoot.

I was using chrome browser, instead I used Internet Explorer 11 version (but any 10+ version will work).

Just restart emSigner application and then again try to Register.

Answered 4 months, 1 week ago by jayant shirwadkar

Was it only because of change or browser or you had different setting in Internet Explorer? - GST Payer

Comment

Hello, I have succeeded after tried a lot. 100% Worked.

Update java with latest version.Add https://127.0.0.1:1585 and https://www.gst.gov.in in google chrome -> Advanced setting ->Content setting -> Cookies/JavaScript (Allow/Add)Add https://127.0.0.1:1585 and https://www.gst.gov.in in control panel ->Java -> security tab ->Edit site list.Install emsigner with latest version (Currently 2.6 version available)Restart the computerLogin to GST portal via Google chrome.Start emsigner utility with administrator right (Right click and “Run as administrator”)Click “Register DSC Add/Update” on GST portal.

Enjoy…...!!!

Answered 1 month, 2 weeks ago by Kiran Harile

Comment

The issue with DSC signing in GST portal is due to same ports being used by signing application and other application.

Even I was getting repetitive error and could not find which application was blocking the e-signer to work.

Is restarted the system and it worked. Do not open any other application while signing.

Edit, I have answered this to another user. The answer there is explained with technical specification and actionable steps to solve the DSC signing problem at GST portal.

Here is a video I have tried on this issue.

Answered 12 months ago by Pulkit Sharma

Restarting the system works. Hopefully GST comes up with a solution to this problem of server connection problem. Actually which server it points error to? Our local machine or GST server? - GST PayerI have no idea how this work, but i noticed that running tally along with Emsigner cause causes this error. May be tally and Emsigner are using same port number. Waiting for any confirmation from GST department. - Pulkit Sharma

Comment

Please watch my video on youtube

Answered 2 months, 1 week ago by Shijoy James

Please embed the video. I have edited it, so that users can directly watch it here. Thank you very much. Even I was planning to make a video on this topic. Voice is not audible, may be mic issue. By any chance if you are in Bangalore, lets meet and make some videos on youtube. I have made a channel for knowyourgst. - Pulkit Sharma

Comment

Lot of calls are coming still the problem exist.after setting the address in 'Add Exception column."

The only solution is that please UNINSTALL your old version emsigner first. If any DSC token softwares- ePass, TrustKey etc- installed it also should be uninstalled. Download latest version 2.6 from

https://tutorial.gst.gov.in/installers/dscemSigner/emsigner-2.6.msi

https://www.gst.gov.in/help/docsigner

Restart the computer. Restart your emSigner as "Run as Administrator " mode by right clicking the emSigner icon in desktop and selecting the menu. Your icon name will be changed to 'emSignerGSTN' ( Earlier version it was 'emSigner'. only, ). In earlier version the port was 1645. But in latest version you can see the port has been changed to 1585. You can see the port by double clicking the emSigner icon on the system tray.

Then try to install your DSC by inserting your key to the usb port. Install the DSC software- ePass, Trustkey etc. (earlier we have uninstalled it.)

Then run the signing.

Still the problem exist try my steps in my earlier post on this topic in this forum by replacing the web address (ie http://127.0.0.1:1645) for add exception in Java with new address http://127.0.0.1:1585

Restart the computer. Then restart emSignor. Use the token

Again the problem shows in Chrome and Mozilla Firefox. Try another good browser "Securebrowser" in your PC. This 'securebrowser' can be download from the following links

http://filehippo.com/download_secure-browser/

https://secure-browser.en.softonic.com/

Regards

Shijoy James

Answered 5 months, 3 weeks ago by Shijoy James

Comment

If you still fail you can try following method::::::

Please install the new emSigner version v2.6 from the website .Run as Administrator by right clicking on the desktop icon. (Sometimes it is not required.)

FIRST login to your GST account in GST portal and goto the menu Update / Enroll DSC.

Click on the menu. You will enter the DSC Update page.

Open a new tab in your browser.

Type the address https://127.0.0.1:1585

You may see some errors and also a button BACK TO SAFETY .

Don't click on that.

Dont Worry ...

Instead click on ADVANCED and click 'Proceed Anyway '.

Then return to your GST login tab with DSC Update/ Enrollment page.

Try to enroll your DSC .. It may work.

Answered 4 months, 2 weeks ago by Shijoy James

Comment

Please don't forget to restart browser and sometimes the system also after the settings

Answered 7 months ago by Shijoy James

Comment

We faced the same error. We were using wi fi internet connection to connect to GST web site.

Tried steps mentioned in all the websites. Added port number shown by emsigner. Uninstalled and reinstalled emsigner, reset the winsock, Added the port number in firefox, chrome, Internet Explorer browser. Also added the port number to windows firewall !!!. Updated JAVA. Disabled firewall and antivirus. Nothing seemed to work!

We also called helpline who gathered all information and gave GST helpline number. We called them and they informed us to take a screenshot and send an email stating that we had tried all steps and the error persisted. We did send an email with screenshot!

Pinging gst.gov.in brought timeout and 100% lost failure results.

And the same error came up. Error:FAILED TO ESTABLISH CONNECTION TO THE SERVER . KINDLY RESTART THE EMSIGNER .

This had taken about six valuable hours of our time!

SOLUTION:

The solution that worked for us: Try different internet connection. We switched on to mobile hotspot and it worked like charm!

Probable Cause: The wi fi router has inbuilt hardware firewall which was blocking the process. So the port had to be added or given exception there. We did not make any changes to the wi fi router firewall.

Note: Try a cable connection or mobile hotspot and this should work for you too!

Hope this helps you too!

Answered 2 weeks, 6 days ago by Sampa Mukherjee

Comment

If you are facing issue such that DSC works once and then stops working then it is problem with your emsigner.

Emsigner uses a port and sometime any other application might occupy the port.

In this situation, exit emsigner.

Again right click on emsigner icon on desktop and run as administrator.

Once emsigner has started try signing the return using your DSC.

Answered 3 weeks, 4 days ago by anonymous user

Comment

Hello Refer this video for solution

https://www.youtube.com/watch?v=NU49iOLlVjM

Answered 2 months, 2 weeks ago by Sameer Gupta

Embed the video and also right information for others to read. Simply pointing a link is not a good solution. - GST Payer

Comment

Use INTERNET EXPLORER...!!

It will work without any problem

Answered 4 months, 1 week ago by Praveen Kumar

Comment

It seems everyone is facing this issue of Digital signature signing on GST website. I think GST portal has made a bad decision of using msigner. This tool is using a port which is already used by another application. Most of the time solution is to close all your software running on computer and then try. If it does not work that way then restart your computer and try. It should work. Even in my case it gave errors. Error says restart the Emsigner, restarting does not solve the problem. How do your restart Emsigner?

Answered 10 months, 1 week ago by GST Payer

Comment

Sir

Lot of calls are coming still the problem exist.after setting the address in 'Add Exception column."

The only solution is that please UNINSTALL your old version emsigner first. If any DSC token softwares- ePass, TrustKey etc- installed it also should be uninstalled. Download latest version 2.6 from

https://tutorial.gst.gov.in/installers/dscemSigner/emsigner-2.6.msi

https://www.gst.gov.in/help/docsigner

Restart the computer. Restart your emSigner as "Run as Administrator " mode by right clicking the emSigner icon in desktop and selecting the menu. Your icon name will be changed to 'emSignerGSTN' ( Earlier version it was 'emSigner'. only, ). In earlier version the port was 1645. But in latest version you can see the port has been changed to 1585. You can see the port by double clicking the emSigner icon on the system tray.

Then try to install your DSC by inserting your key to the usb port. Install the DSC software- ePass, Trustkey etc. (earlier we have uninstalled it.)

Then run the signing.

Still the problem exist try my steps in my earlier post on this topic in this forum by replacing the web address (ie http://127.0.0.1:1645) for add exception in Java with new address http://127.0.0.1:1585

Restart the computer. Then restart emSignor. Use the token

Again the problem shows in Chrome and Mozilla Firefox. Try another good browser "Securebrowser" in your PC. This 'securebrowser' can be download from the following links

Regards

Shijoy James

Answered 5 months, 3 weeks ago by Shijoy James

Comment

go and see this link to solve. Simple in 3 clicks and easy solution for firefox browser and chrome browser . See the video to resolve the problem.

But you should restart the browser once after applying url

That's it

Thankyou...

Answered 6 months, 2 weeks ago by kishang007 .

should logged on to Administrator account is must -kishang007 .should logged on to Administrator account is must -kishang007 .

Comment

go and see this link to solve. Simple and easy solution for firefox browser and chrome browser in simple 3 clicks. See the video to resolve the problem

Answered 6 months, 2 weeks ago by kishang007 .

But you should restart the browser once after applying url should logged on to Administrator account is must - kishang007 .should logged on to Administrator account is must -kishang007 .should logged on to Administrator account is must -kishang007 .Thank you - kishang007 .

Comment

It's still a pain registering DSC on gst site ,full day wasted but still not able , can any body help on the basis of today experience

Answered 6 months, 2 weeks ago by anonymous user

No wonder the issue is not solved for you. You used here answer box to comment, must be doing similarly something wrong on computer too. Comment using comment box. - Rahul Rai

Comment

Simple and easy solution for firefox browser and chrome browser in simple 3 clicks.

See the video to resolve the problem

But you should restart the browser once after applying url. should be logged on to Administrator account (windows) is must

https://youtu.be/Bfqf_sEDnGQ

But you should restart the browser once after applying url. should be logged on to Administrator account (windows) is must

Answered 6 months, 2 weeks ago by kishang007 .

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